Privacy Policy

Introduction

As part of its ongoing business, SolidService Electronics Corporation. (“SolidService”), may collect, use and process the Personal Data of our clients and employees. We depend on this Personal Data to, among others, maintain our effectiveness, provide our clients with advanced and dependable services, develop new resources, investments and opportunities forward, and ultimately, manage our business efficiently and successfully.

In exchange, we understand that you expect us to protect your Personal Data and use it fairly and lawfully. SolidService, as well as its employees and personnel, committed to process your personal information in a secure and confidential manner. Pursuant to the Data Privacy Act and the rules and regulations issued by the National Privacy Commission, we are committed to take precautionary measures to protect your valuable personal information against unauthorized access, theft, destruction, alteration or disclosure.

Collection and Processing of Personal Data

SolidService collects the basic contact information of clients and customers, including their full name, address, email address, contact number, together with the unit models and serial numbers that they would like to have it diagnose or repair.

We only collect Personal Data if there is a reasonable business purpose for such collection. In this regard, we only collect and process Personal Data that is reasonably necessary to fufill the identified purpose(s) of processing. This means that we do not collect Personal Data that is not relevant and/or potentially excessive in light of our planned data processing.

Except in cases allowed by the Philippine Data Protection Laws, we shall ensure that your consent has been properly and lawfully obtained prior to the collection and processing of Personal Data. This consent shall be time-bound and in relation only to the legitimate purposes for which Personal Data was collected.

We may collect Personal Data directly from information you provide us. For example, when you:

      1. provide Personal Data through repair services in which our attending Customer Service Facilitator (CSF) or  our Call Center Agents will collect such information

      2.    provide Personal Data through purchase of our products

      3.    participate in SolidService promotions, website, surveys, meetings, forums, events or feedback forms

      4.    make inquiries or comments through our websites, email, Human Resources, or other Departments and/or

      5.    submit resume, fill out any electronic forms, and providing information during interviews for recruitment purposes

 We shall identify the purposes for which Personal Data will or may be used prior to collecting that Personal Data. These purposes shall be clearly and specifically identified to determine the kind of processing necessarily included within these specified purposes. In this regard, SolidService will/may collect and use and/or process Personal Data for any one or more of the following purposes :

      1.  To record you as our client/customer

      2. monitoring, processing and/or tracking the use of our Services to better facilitate or administer the use of these Services, and/or assist us in improving the Services

      3.  administering, facilitating, processing, and /or dealing with your relationship with us, any transactions or activities carried out by us in relation to our Products and Services. This shall include processing applications, orders, and payment transactions; and implementing the transactions and supply of the Products and/or Service requested.

       4. contacting you or communicating with you via phone/voice call, text message and/or fax message, email and/or postal mail, or through messaging applications and other electronic means, among others, for the  purposes of administering and/or managing  our Services. You acknowledge and agree that such communication by us could be by way of the mailing of correspondence, documents, or notices to you, which could as well as on involve disclosure of certain Personal Data about you to bring about delivery of the same the external cover of envelopes/mail packages;

      5. carrying out human resources and other functions as identified in the SolidService Employee Consent Form.

      6. complying with or as required by any request or direction of any governmental authority (whether in the Philippines or foreign country) which we are expected to comply with; or responding to requests for information from government agencies, local government units or other similar authorities (whether in the Philippines or foreign country). For the avoidance of doubt, this means that we may/will disclose your Personal Data to such parties upon their request or direction;

       7. to prevent or investigate any fraud, unlawful activity, omission, or misconduct and/or investigating  complaints;

       8. complying with or as otherwise required by any applicable law, court order, order of a regularotory body, governmental or regulatory requirements of any jurisdiction applicable to us, including meeting the requirements to make disclosure under the requirements of any law binding on us, and/or for the  purposes of any guidelines issued by regulatory or other authorities (whether in the Philippines or or elsewhere), with which we are expected to comply;

       9. conducting surveys, analysis and/or development activities (including but not limited to data analytics, surveys and/or profiling) to improve our Services as well as facilities, or to improve our understanding of your interests, concerns, and preferences, in order to enhance any continued interaction between yourself and us connected or in relation to our Services, or improve any of our Services;

     10. storing, hosting, backing up of your Personal Data, whether within or outside the Philippines;

     11. facilitating, dealing with, and/or administering external audit(s) or internal audit(s) of the business of SolidService;

     13. record-keeping purposes and producing statistics and research for internal and/or statutory reportingand/or record-keeping requirements of SolidService;

     14. SolidService reporting purposes including, but not limited to, reporting on SolidService”s business performance; and/or

Personal Data Sharing and Disclosure

SolidService may need to disclose or transfer your Personal Data to third parties, for any one or more of the above Purposes. In this regard, the disclosure or transfer of Personal Data shall be made only upon your consent and, when required by law, in accordance with a data sharing agreement between SolidService and such third parties. The data sharing agreement or other agreement with such third parties shall establish adequate safeguards to maintain the integrity, availability, and confidentiality of Personal Data and uphold your rights as data subjects.

Security Measures

We shall implement reasonable and appropriate organizational, physical, and technical security measures to ensure the availability, integrity, and confidentiality of Personal Data. These security measures should be in addition to and in line with the measures provided in the other SolidService’s Privacy Policies and the specific directives of the SolidService departments, if any.

These security measures shall guard against risks such as accidental loss or destruction, and human dangers such as unlawful access, fraudulent misuse, unlawful destruction, alteration, and contamination of Personal Data. We cannot, however, assume responsibility for any unauthorized use of your Personal Data by third parties which are wholly attributable to factors beyond our control.

Apart from the foregoing measures and those enumerated below, SolidService shall implement such other organizational, physical, and technical security measures as may be necessary to ensure that the integrity, availability, and confidentiality of Personal Data is maintained.

Data Subjects Rights

SolidService understands and recognizes your rights as data subjects in accordance with the Philippine Data Protection Laws, which includes your rights to information, object, access, rectification, erasure or blocking, lodging a complaint, damages, and data portability. Due to the confidential nature of Personal Data under our custody, only authorized SolidService personnel shall be allowed to access such Personal Data. That being said, you may exercise any of your rights as recognized by the Data Protection Laws, upon written demand.

In respecting your rights to privacy, you may opt to tell us:

1.    Not to send you any promos/marketing materials via SMS or email;

2. Not to share your information with our affiliates or with other companies that we business with provided that such information is not critical nor required by applicable laws and regulations in maintaining the services that you have availed with us;

3. To provide you with information that we currently have about you subject to restrictions applied to us a company;

4.  To update your information;

5.  About your other concerns relating to how we collect, use, protect or dispose your information.

Contact Us

You can contact us if you have any inquiries or concerns, exercise your rights or ask us questions about your personal information or need additonal assistance or complaints. Please contact SolidService’s Data Protection Officer (DPO) through any of the following: